Many have been asking me "how to rebook or refund their flight bookings with Cebu Pacific Air?" In this blog, I will help you with your concerns.
In an advisory issued by Cebu Pacific Air, they announced that ALL Cebu Pacific DOMESTIC flights to and from Metro Manila from March 15 to April 14, 2020 are CANCELLED. The cancellation of flights is in relation to the Philippine Government's directive for a community quarantine (lockdown) of Metro Manila or the National Capital Region (NCR) to avoid the spread of the Novel Corona Virus Disease (COVID-19).
Affected passengers on cancelled flights can choose from any of these options:
- Rebook the flight, with change fees and fare difference waived.
- Store the full value of the ticket in a Travel Fund. This is valid for 180 days and can be used to book or pay for future Cebu Pacific flight bookings within the next 12 months. Here are the steps on how to request for Travel Fund.
- STEP 1: Go to the "Manage Booking" portal at bit.ly/CEBmanageflight
- STEP 2: Fill out the Booking Reference Number and passenger's surname OR log in to GetGo.
- STEP 3: Choose "Cancel Flight," and confirm preference. Your travel fund is now in your account.
- Get a full refund. Here are the steps on how to request for a Full Refund.
- STEP 1: Go to the "Manage Booking" portal at Cebu Pacific Air's website bit.ly/CEBmanageflight
- STEP 2: Fill out the Booking Reference Number and passenger's surname OR log in to GetGo if you have a GetGo account.
- STEP 3: Find the flight you want to get a refund. The click the "MANAGE" button next to it.
- STEP 4:Click "REQUEST REFUND / CHECK REFUND STATUS" on the next page.
- STEP 5:Select the the passengers you want a refund to be applied.
- STEP 6:Confirm your REFUND REQUEST.
- NOTES: Refund will be made in the original form form of payment (credit card, cash in ticket office, etc.). For credit cards, it may take up to two billing cycles.
Here are the steps on how to request for Travel Fund with Cebu Pacific Air
Affected passengers on ALL Cebu Pacific flights until April 30, 2020 who wish to rebook or cancel their flights have the following options:
- Free Rebooking - Change fee is waived. Fare difference may apply.
- Travel Fund - Put the full cost of the ticket in a Travel Fund. The Travel Fund can be redeemed within 180 days and can be used for bookings as far as 12 months out.
To do a refund, rebooking or manage your bookings, simply go to bit.ly/CEBmanageflight.
Here are the steps on how to rebook your flights with Cebu Pacific Air
FOR NON-GETGO MEMBERS:
- STEP 1: Go to and choose rebook option.
- STEP 2: Retrieve your booking by entering your booking reference number and the last name of any of the passengers.
- STEP 3: Choose “Change Flight”, then choose your preferred new date or flight schedule. A minimal fare difference may apply.
FOR GETGO MEMBERS:
- STEP 1: Log in to your account.
- STEP 2: Search for the specific flight under “My Bookings” then click the “Manage” button.
- STEP 3: Choose “Change Flight”, the choose your preferred new date or flight schedule. A minimal fare difference may apply.
Passengers who book flights until April 30, 2020 (regardless of travel date and route) will get to avail of CEB Flexi for free. CEB Flexi allows passengers to rebook their flights up to two times. Simply select the “CEB Flexi” add-on during booking.
ALSO READ: Cebu Pacific Air June 2020 Flights
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Useless ang hinahanap namin ay full refund hindi travel fund
ReplyDeleteYes true walang option ng refund kahit anong gawin kong click sa step by step nilang sinasabi 🤬
DeleteNo refund at all until now. I processed for a refund last April bec our flight was cancelled last April 18. Useless ang step by step nothing happened.
DeleteBait ngayun hindi pa na bigay sa amin ang refundable sa amin agent malapit na MG 2 yrs po..bakit ngayun wla p.. Ang sa akin Lang kailan ba mabalik yang refundable nmin. Thank u
Deletewala nabang ibang paraan? cancel pati patungong Cebu.. kailangan talaga mkbalik for work
ReplyDeleteGusto ko Po mag refund nlng Po thank click Ang refund ayaw naman Po mag resppund
ReplyDeleteHi.. Ask ko lang po, may booking ako ng sept 2020, possible ba marefund o maresched? Nakakatakot kasi bumyahe ngaun pa cebu.. Just in case hindi pa ok ang cebu due to Convid19.. Thank you
ReplyDeleteBut I need full repond mam pls
ReplyDeleteBakit wala po kayong Sched ng refundable March15 flight cancellation after lockdown nakapag file na ako ng full refund wala pa rin kayong update paki full information naman plzz, thanks.
ReplyDeleteGood morning mam, my concern is,d ako makapasok sa link sa gusto ko ipasok nalang Yong cancelled flight ticket ko. Pls help and reply to my email address. Salamat mam
ReplyDeleteHe'llo poh yun ticket. March 15 2020 Hindi dwa pwde irebook poh pls reply email
DeletePlease give us update about our concerns about refunds, because we also need the for other things, thank you.
ReplyDeletePANU PO MA CLAIM ANG REFUND SA ISSUING TRAVEL AGENCY CLOSE NMAN ANG TICKETING OUTLET.
ReplyDeleteAy nku,,,katulad ako,,sa nah comments,,, hanggang ngayon,,Wala pang refund,,,ano bang dahilan???,,,Sabi 2 months lng,,,langpas na,,,, pamilya ko balik Ng balik,,sa office tikit dealer???lahat asa lng,,,,sana man lng,,,maaksyunan Ito,Isa akong pasahero sumakay Sana,pero dahil sa locked down,,,concel byahe ko,,kaya refund kailangan ko,
ReplyDeletepls full refund need ko,,tapos na kasi ang kasal na dadaluhan sana ng 4 person na nakabook,,, round trip pa,,,
ReplyDeletepls nman "full refund" need ko,
Hindi rebooking/rerouting,,,o travel fund...
UNDERSTAND PLS
continuation: bumili na po ako ng bagong flight schedule ko cebupac pa rin gusto ko lang ng refund sa cancelled ticket ko kasi lahat ng cebupac outlet/branches sa cebu ay closed po tumawag din ako sa landline wala pa ring sagot kaya bumili ulit ako ng panibagong ticket dahil walang reply sa rebooking sched na ginawa ko online at sa tawag ko sa landline thanks po
ReplyDeletecontinuation: bumili na po ako ng bagong flight schedule ko cebupac pa rin gusto ko lang ng refund sa cancelled ticket ko kasi lahat ng cebupac outlet/branches sa cebu ay closed po tumawag din ako sa landline wala pa ring sagot kaya bumili ulit ako ng panibagong ticket dahil walang reply sa rebooking sched na ginawa ko online at sa tawag ko sa landline thanks po
ReplyDeleteHow to refund?
ReplyDeleteHangang ngaun wla pa ang refund ng ticket.
ReplyDeleteHangang ngaun wla prin ang refund
ReplyDeleteLast year lang after 3 mos. Tumawag ako sa hotline nakausap ko isa don sabi after 1 year pa daw so 1 year na..try ko ulit tawag wala nang sumsagot gusto yata ipa tulfo to ay...hirap kmi dahil sa pandemic pupuntahan ko sa main office to pag d maaprobahan humanda cla..cebu pacific lng yumayaman.
ReplyDeletePlese naman ayusin nyo naman ang tarabaho nyo...dalawag beses na ako pabalik balik sa inyo hanggang ngayon wala parin refund ko.isang taon na mahigit
ReplyDeleteHow can I refund my travel fund. Our flight should be April 29 and May 3, 2021.
ReplyDeleteBakit di na kayo matawagan di ko alam pano ko makukuha ang refund ko
ReplyDelete2 days na aq tumatawg sa customer service nu busy lahat huhuhu
ReplyDeleteMy copy pa po ba ng old iterenary ticket.
ReplyDeletePano poba mag pa rebook ng ticket my bayad poba yan.Plss
ReplyDeletepaano po mg change flight ang problema nka check in na po ako online...sana masagot tanong ko...salamat
ReplyDeletehi may txt po na our travel fund will expired soon. e d naman ako makapasok sa new website nyo. paano na yan may case number na ako, where to claim our refund..
ReplyDeleteQuestion po: Ayaw ko po sanang ituloy yung rebooking ko. If hindi ako mag bayad, babalik ba sa previous na booking yung iterenary ko?
ReplyDeleteHi How to rebook flight as a Guest?
ReplyDeleteSo ano ang mangyayari sa ticket na travel fund at ng expired Wla nman alam now lng nmin naalala na May ticket kami nka travel fund pero ng expired nman Wla na bang option for costumers Right
ReplyDeleteHi po may bayad po ang pag change ng birthday. Thanks po.
ReplyDelete