CEBU PACIFIC: May 1-15, 2020 Flights Remain Canceled

In line with the extension of Enhanced Community Quarantine (ECQ) in most areas in Luzon and the implementation of General Community Quarantine (GCQ) over the other provinces in the Philippines, Cebu Pacific Air announced on Friday that all domestic and international Cebu Pacific and Cebgo flights remain cancelled from May 1 to 15, 2020.

However, Cebu Pacific assured that they will continue to mount all-cargo flights to support the movement of vital goods, including medicines and Personal Protective Equipment across the country.

Cebu Pacific will provide updates on when they will restart passenger operations as soon as possible. Passengers on cancelled flights are encouraged to manage their bookings online via their website, http://bit.ly/CEBmanageflight, before their scheduled travel dates. Affected passengers may select any of the following options:

1. Free rebooking

Rebook to any other travel date within three (3) months. Change (rebooking) fees and fare difference are waived.

2. Full Travel Fund

Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

If the Travel Fund is not used within one (1) year, passengers can apply for a full refund.

3. Full refund

Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.

For flights booked through a travel agent, please coordinate with them to manage the booking.

For passengers with booked flights from May 16 to September 30, 2020 who wish to change their travel plans may rebook to any other travel date within one (1) year with change/rebooking fees waived, but fare difference may apply; or place the full cost of the ticket in a Travel Fund that is valid for one (1) year.

Select any of these options and manage travel plans through the “Manage Booking” portal in the Cebu Pacific website http://bit.ly/CEBmanageflight.

For more details, please read here: bit.ly/CEBCOVID-19FAQ

ALSO READ: How to REFUND or REBOOK your Flight Bookings with CEBU PACIFIC AIR?

UPDATE: Cebu Pacific announced that they are resuming passenger flights on June 2, 2020. Here is the list of Cebu Pacific Air's June 2020 operational flights.

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